Projects / ING Global Customer Data Platform
[ING Global Customer Data Platform]
As Technical Lead at HCL Technologies embedded within ING's engineering organisation, I lead the design and delivery of the Global Customer Data Management (GCDM) platform — a mission-critical microservices ecosystem that ensures consistent, accurate customer identity records across ING's operations in 40+ countries. The platform underpins KYC (Know Your Customer) compliance, fraud detection, and personalised banking experiences for millions of customers worldwide.
Live Demo ↗Source Code
Project Hero Screenshot / Demo Video
System Architecture Diagram
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Domain-Driven microservices architecture
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Event-driven processing via Kafka
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Automated CI/CD with quality gates
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Standardised observability & alerting
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Cross-border regulatory compliance
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Automated reprocessing on failure
Dashboard
Alert Config
Analytics
Mobile
Tech Stack
LanguageJava 17, Kotlin
FrameworkSpring Boot, Spring Cloud
MessagingKafka
DatabaseSQL Server, PostgreSQL
CI/CDAzure DevOps, SonarQube
CloudAzure, Cloud Foundry
ObservabilityDynatrace, Splunk, PagerDuty
ContainerDocker, Kubernetes
Challenges
•Enforcing global data consistency across regional compliance boundaries
•Zero-downtime deployments on a platform serving millions of records
•Standardising alerting, archiving, security monitoring across distributed services
•Integrating legacy data sources with modern event-driven architecture
Links
ING Bank ↗
LinkedIn ↗